Refund policy
Returns & Exchanges
We offer a 7-day return policy from the date you receive your item. To be eligible for a return or exchange, your item must meet the following criteria:
It must be in the same condition as when you received it: unworn, unused, and with all original tags attached.
It must be in its original packaging.
You must provide a valid receipt or proof of purchase.
To initiate a return or exchange, please contact us at zentrava2@gmail.com within 7 days of receiving your order. Our team will guide you through the process and provide you with a return authorization number and a shipping label if applicable.
Please note:
Items returned without prior authorization or sent to the wrong address will not be accepted.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective, damaged, or incorrect item).
Damaged, Defective, or Incorrect Items
We take great care to ensure your order arrives in perfect condition. If you receive a damaged, defective, or incorrect item, please contact us immediately at zentrava2@gmail.com within 48 hours of delivery. Include photos of the issue and your order details so we can resolve the matter quickly.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged:
Perishable goods (e.g., food, flowers, plants).
Custom-made or personalized items.
Personal care products (e.g., beauty, skincare).
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.
If you’re unsure whether your item is eligible for return, please contact us at zentrava2@gmail.com before proceeding.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed within 10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.
If you haven’t received your refund after 15 business days, please contact us at zentrava2@gmail.com for assistance.
Exchanges
To exchange an item, please return the original item following the return process above. Once your return is approved, you can place a new order for the item you’d like. This ensures you receive your desired product as quickly as possible.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to reach out to us at zentrava2@gmail.com. We’re here to help!